Last Updated: May 01, 2025
This detailed policy provides clear guidelines for returns, helps protect against potential hygiene risks, and ensures a fair and transparent experience for customers.
General Return Eligibility
We strive for customer satisfaction. All returns and exchanges must adhere to the following guidelines:
Specific Return Exclusion
Hygiene Products:
Once a medical glove or test kit has been opened or used, it is considered non-returnable for hygiene reasons, unless due to a manufacturer defect.
Special Orders:
Products purchased as special orders or discontinued products are generally non-returnable.
Tampered Products:
Items that have been modified, damaged, or are not in their original condition are not eligible for return.
Customized or Modified Items:
Products that have been customized or modified are generally non-returnable.
Return Process
We may share Your personal information in the following situations:
- Contact Us:
If you believe you have a valid reason for a return, please contact our customer service department within the specified time frame. - Return Authorization:
If you believe you have a valid reason for a return, please contact our customer service department within the specified time frame. - Shipping Costs:
Customers are generally responsible for return shipping costs, except in cases of our error or damage during transit. - Restocking Fee:
A restocking fee may apply to returns, particularly for items that are not due to a manufacturer defect or our error. - Refunds:
Once we receive the returned item, we will inspect it to ensure it meets our return criteria. If approved, a refund will be issued to the original payment method used for the purchase.